Troubleshooting

Basic & Pro Plans

This guide covers common issues you may encounter with the Pine Script AI Editor and how to resolve them.

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AI Issues

AI Response is Empty or Generic

Symptoms:

• AI returns “I can help with that” without code
• Response doesn’t address your question
• No diff is generated

Solutions:

1. Be more specific — Include exact requirements
2. Provide context — Attach your current code
3. Use Agent mode — Switch from Answer to Agent mode
4. Start fresh — Create a new chat tab

AI Doesn’t Generate Diffs

Symptoms:

• AI explains changes but no Apply button appears
• Response contains code blocks but no diff viewer

Solutions:

1. Request diffs explicitly: “Show me a unified diff of the changes”
2. Ask for full code: “Generate the complete updated script”
3. Check mode — Ensure you’re in Agent mode, not Answer mode

AI Gives Incorrect Code

Symptoms:

• Generated code has syntax errors
• Logic doesn’t match your description
• Pine Script version is wrong

Solutions:

1. Run validation — Catch syntax errors immediately
2. Use Fix with AI — Let AI correct its own mistakes
3. Provide examples — Show working code as reference
4. Specify version: “Use Pine Script v6 syntax"

"Out of Credits” Error

Symptoms:

• Request fails with credits error
• Chat stops responding

Solutions:

1. Check your balance in the editor footer
2. Purchase additional credits
3. Use a cheaper model (GPT-5 Mini) for simple questions
4. Reduce context attachments to lower costs

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Editor Issues

Code Not Saving

Symptoms:

• Changes are lost after refresh
• Tab indicator never shows “saved”

Solutions:

1. Check auto-save — Enable in settings
2. Manual save — Press Ctrl/Cmd + S
3. Check connection — Ensure you’re online
4. Refresh page — Reload and check if changes persisted

Tabs Won’t Load

Symptoms:

• Spinner shows indefinitely
• “Loading scripts” never completes

Solutions:

1. Refresh the page — Simple reload often fixes this
2. Check network — Ensure stable connection
3. Clear cache — Browser’s cached data may be corrupted
4. Contact support — If issue persists

Undo Not Working

Symptoms:

• Ctrl/Cmd + Z does nothing
• Changes can’t be reverted

Solutions:

1. Click in editor — Focus must be on the code editor
2. Check history — Some actions clear undo history
3. Use version control — Create copies before major changes

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Validation Issues

Validation Never Completes

Symptoms:

• Loading spinner shows indefinitely
• “Validating…” message persists

Solutions:

1. Wait longer — Large scripts take more time
2. Check network — TradingView API requires connectivity
3. Retry manually — Click Validate again
4. Disable auto-validation — Manual validation may work better

Validation Passes but TradingView Shows Errors

Symptoms:

• Editor shows “Valid”
• TradingView Pine Editor shows errors

Possible causes:

1. Runtime errors — Only visible with chart data
2. Series length — Issues with specific data conditions
3. Version mismatch — Different Pine Script versions

Solutions:

1. Run the script on a TradingView chart to see full errors
2. Fix runtime errors that only appear with actual data
3. Ensure //@version=6 header is present

Fix with AI Creates New Errors

Symptoms:

• AI fix introduces different errors
• Validation shows more issues after fix

Solutions:

1. Undo the change — Ctrl/Cmd + Z
2. Provide more context — Share more of your code
3. Fix one at a time — Address errors sequentially
4. Manual fix — Sometimes hand-editing is faster

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Chat Issues

Messages Not Sending

Symptoms:

• Send button doesn’t respond
• Message stays in input box

Solutions:

1. Check credits — Ensure you have credits available
2. Check connection — Network issues prevent sending
3. Refresh page — Reload the editor
4. Try shorter message — Very long messages may timeout

Chat History Lost

Symptoms:

• Previous messages disappeared
• Chat tabs are empty

Solutions:

1. Check correct tab — You may have switched chats
2. Refresh page — History loads from server
3. Session expired — Log in again
4. Browser issue — Try incognito/private mode

Context Not Attaching

Symptoms:

• Attachments don’t appear in context area
• AI doesn’t seem to see attached code

Solutions:

1. Verify attachment — Check the context area shows the item
2. Re-share code — Remove and re-add the attachment
3. Check token budget — Large context may be truncated
4. Explicitly reference — Tell AI to look at the attachment

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Performance Issues

Editor is Slow or Laggy

Symptoms:

• Typing has noticeable delay
• Scrolling is choppy
• Actions take long to respond

Solutions:

1. Disable auto-validation — Reduces background activity
2. Close other tabs — Free up browser resources
3. Reduce script size — Very large scripts impact performance
4. Try different browser — Chrome/Edge typically work best

High Memory Usage

Symptoms:

• Browser becomes unresponsive
• System memory warning

Solutions:

1. Refresh the page — Clears accumulated memory
2. Close unused chat tabs — Long histories consume memory
3. Clear old attachments — Remove stale context
4. Reduce date ranges — When using report context

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Integration Issues

Report Won’t Load in Editor

Symptoms:

• “Open in AI Editor” does nothing
• Report doesn’t appear in context

Solutions:

1. Save the report first — Only saved reports can be attached
2. Check navigation — Report should load automatically
3. Manual attachment — Use the 📊 button to find the report
4. Refresh and retry — Page state may be stale

TradingView Username Not Working

Symptoms:

• Validation behaves differently than expected
• Private indicators not recognized

Solutions:

1. Verify username — Check spelling in Account Settings
2. Public profile required — Private profiles may not work
3. Update settings — Ensure changes are saved

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Getting Help

When to Contact Support

Contact support if you experience:

• Persistent errors not resolved by troubleshooting
• Data loss (missing scripts or chat history)
• Billing or credit issues
• Security concerns

Information to Include

When reporting issues:

1. Description — What happened vs. what you expected
2. Steps to reproduce — How to trigger the issue
3. Error messages — Exact text of any errors
4. Browser & OS — Your system details
5. Screenshots — Visual evidence if applicable

Support Channels

• Email: support@algotrade.ai
• Discord: Community support channel
• Documentation: You’re already here!

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Related Sections

• Quick Start — Getting started guide
• AI Chat Panel — Chat best practices
• Code Validation — Validation details