Knowledge Base & FAQ

Algo Trade Analytics Support Center

Find quick answers to the most common questions about Algo Trade Analytics. If you can’t find what you’re looking for, contact our support team.

🔥 Most Common Issues

1. Webhook Integration Problems (#1 Support Issue)

❓ My webhook isn’t receiving signals from TradingView

Check these first:

Webhook URL: Copy exact URL from Algo Trade Analytics webhook management
auth_key: Ensure it’s included in your JSON payload
Alert Status: Verify TradingView alert is active and not expired
JSON Format: Validate JSON syntax using online JSON validator

Quick Test:

curl -X POST https://algo-trade-analytics.com/api/webhooks/YOUR_WEBHOOK_ID \
  -H "Content-Type: application/json" \
  -d '{"auth_key":"YOUR_AUTH_KEY","ticker":"AAPL","direction":"long","marketPrice":150.00}'

❓ Getting “Rate Limit Exceeded” errors

Cause: Algo Trade Analytics limits webhooks to 30 requests per minute (not built for HFT)

Solutions:

Reduce signal frequency in your strategy
Combine multiple signals into single webhook call
Use CSV import for bulk historical data instead

❓ How do I set up dual webhooks (execution + analytics)?

The dual webhook pattern (most effective setup):

Execution Webhook → TraderPost/Alpaca (for trading)
Analytics Webhook → Algo Trade Analytics (for analysis)

Pine Script Example:

if longCondition
    // 1. Execution webhook
    alert('{"ticker":"' + syminfo.ticker + '","action":"buy","qty":100}')

    // 2. Analytics webhook
    alert('{"auth_key":"YOUR_KEY","ticker":"' + syminfo.ticker + '","direction":"long","marketPrice":' + str.tostring(close) + '}')

See: Complete Webhook Integration Guide

2. CSV Import Issues

❓ CSV import fails with “Invalid format” error

Most common causes:

TradingView format changes: TV updates their CSV format occasionally
Missing columns: Required fields: ticker, action, price, time
Date format: Must be ISO 8601 (YYYY-MM-DDTHH:mm:ssZ)
Symbol naming: Use “AAPL” not “NASDAQ:AAPL”

Solution: If TradingView changed their format, contact support. We’ll update the import parser within 24-48 hours.

❓ Imported signals don’t match my TradingView alerts

Check these:

Timezone settings match between TV and Algo Trade Analytics
Alert frequency set to “Once Per Bar Close”
CSV export includes all your alerts (not filtered)
Time range covers your expected period

See: CSV Export & Import Guide

3. Strategy Configuration Problems

❓ My live trading doesn’t match TradingView backtest

This is THE most common frustration. Causes:

calc_on_every_tick=false: Signals only fire at bar close
Magnifier disabled: Missing intrabar price action
Perfect fill assumptions: Backtests assume zero slippage
Network delays: Real execution has latency

Solutions:

Set calc_on_every_tick=true for live strategies
Enable magnifier checkbox in chart settings
Test in paper trading before going live
Add realistic slippage simulation

See: Strategy Configuration Guide

❓ Should I use `calc_on_every_tick=true` or `false`?

For live trading: ALWAYS use true

✅ calc_on_every_tick=true: Real-time signals, better fills
❌ calc_on_every_tick=false: Signals only at bar close (major delay)

Trade-off: Real-time calculation is slower and noisier, but essential for live trading.

4. Alpaca Integration Questions

❓ Do I need Alpaca API keys?

Currently: Yes (manual API setup required) Future: No (Alpaca Connect integration planned)

Current Setup:

Get Alpaca API keys from your Alpaca account
Add them to Algo Trade Analytics settings
Enable read-only permissions (we don’t execute trades)

Future Plan: Direct Alpaca Connect integration - no manual API setup needed.

❓ Can Algo Trade Analytics execute trades directly?

No. Algo Trade Analytics is for analytics only, not trade execution.

For trade execution, use:

TraderPost → Alpaca
Direct broker API integration
Other execution platforms

Algo Trade Analytics focuses on: Signal analysis, execution monitoring, performance comparison.

❓ Why can’t I see my Alpaca trades?

Check these:

API Keys: Correct keys with read permissions
Paper vs Live: Make sure you’re using the right account type
Date Range: Trades within selected time period
Symbol Filter: No symbol filters blocking your trades

5. Pine Script Export Issues

❓ Exported Pine Script shows no markers on chart

Most common causes:

Symbol mismatch: Chart symbol differs from exported data
Timeframe mismatch: Wrong chart timeframe
Date range: No trades in visible chart period
Timezone differences: Marker times don’t align

Quick fixes:

Ensure chart symbol exactly matches export symbol
Check chart timeframe matches your trading timeframe
Verify date range includes your trades

❓ Can I edit the Pine Script template?

Template: No, the export template is fixed Generated code: Yes, freely modify after export

You can customize:

Marker colors and shapes
Performance table position
Additional indicators
Custom labels and alerts

See: Pine Script Export Guide

🛠️ Technical Troubleshooting

Rate Limiting Details

Algo Trade Analytics Limits (intentionally conservative):

Webhooks: 30 requests/minute
API calls: 100 requests/15 minutes
Auth requests: 10 requests/15 minutes

If you hit limits:

Wait for the time window to reset
Optimize webhook frequency
Use CSV import for bulk data

Common Error Messages

”Authentication failed”

Missing auth_key in webhook payload
Incorrect auth key for the webhook
Webhook URL copied incorrectly

”Invalid JSON payload”

Malformed JSON syntax
Missing required fields: auth_key, ticker, direction, marketPrice
Incorrect data types (price as string instead of number)

“Symbol not recognized”

Use standard symbol format: “AAPL” not “NASDAQ:AAPL”
Check for typos in ticker symbols
Ensure symbol is supported by your broker

”Webhook not found”

Incorrect webhook URL
Webhook was deleted
URL copied from wrong environment (dev vs prod)

Data Validation Rules

Required Fields for all webhooks:

auth_key (string) - Your unique webhook key
ticker (string) - Trading symbol (e.g., “AAPL”)
direction (string) - “long” or “short”
marketPrice (number) - Current market price

Optional Fields (enhance functionality):

orderType, qty, stopPrice, limitPrice
takeProfit, stopLoss objects
metadata object with custom fields

📊 Platform Features & Limitations

What Algo Trade Analytics Does

✅ Signal Analysis: Compare TradingView signals vs real execution ✅ Performance Analytics: Detailed trade performance metrics
✅ Execution Monitoring: Track slippage, timing, fill quality ✅ Multi-Platform Comparison: Compare brokers and execution venues ✅ Data Export: Pine Script export back to TradingView ✅ Webhook Processing: Real-time signal capture and analysis

What Algo Trade Analytics Doesn’t Do

❌ Trade Execution: We don’t place trades (analytics only) ❌ High-Frequency Trading: Not built for HFT or scalping ❌ Portfolio Management: No position management features ❌ Real-time Alerts: No trading alerts or notifications ❌ Social Trading: No copy trading or signal sharing

🚀 Getting Started Checklist

New User Setup (Recommended Order)

[ ] Connect Alpaca API (if using Alpaca broker)
[ ] Create first webhook in webhook management
[ ] Test webhook with manual payload
[ ] Set up TradingView strategy with dual webhooks
[ ] Test in paper trading before going live
[ ] Monitor signals in webhook events log
[ ] Analyze performance in analytics dashboard
[ ] Export results to Pine Script for visualization

Essential Configuration

TradingView Strategy Settings:

✅ calc_on_every_tick=true
✅ Magnifier enabled
✅ Alert frequency: “Once Per Bar Close”
✅ Webhook URL configured correctly

Algo Trade Analytics Webhook Settings:

✅ Descriptive webhook name
✅ Auth key securely stored
✅ Webhook status: Active
✅ Event monitoring enabled

🔍 Advanced Topics

Multi-Strategy Management

Best Practices:

Create separate webhooks for each strategy
Use descriptive naming conventions
Tag strategies with metadata
Monitor each strategy’s performance separately

Performance Optimization

Strategy Level:

Use calc_on_every_tick=true for real-time signals
Test extensively in paper trading
Monitor execution quality metrics
Adjust based on real execution data

Platform Level:

Monitor webhook delivery success rates
Watch for rate limiting issues
Regular CSV exports as backup
Keep webhook URLs secure

Data Management

Organization:

Export data regularly for backup
Use consistent naming for strategies
Document strategy changes and versions
Keep historical performance records

Privacy & Security:

Never share webhook URLs publicly
Rotate auth keys if compromised
Use read-only API permissions only
Monitor for unauthorized webhook calls

📞 Still Need Help?

Contact Support

Email: support@algo-trade-analytics.com Response Time: 4 hours during business hours

When contacting support, include:

Your webhook URL (first 20 characters only)
Error messages (exact text)
Screenshots of the issue
TradingView strategy name
Date/time when issue occurred

Community Resources

Documentation: All guides and tutorials Example Strategies: Sample Pine Script code Best Practices: Community-shared configurations

Feature Requests

Have an idea for improvement? Submit feature requests through our platform. Popular requests are prioritized for development.

🔄 Quick Reference

Webhook Payload Template

{
  "auth_key": "YOUR_AUTH_KEY",
  "ticker": "AAPL",
  "direction": "long",
  "marketPrice": 150.50,
  "orderType": "market",
  "qty": 100,
  "positionIntent": "entryLong"
}

Pine Script Alert Template

alert('{"auth_key":"YOUR_KEY","ticker":"' + syminfo.ticker + '","direction":"long","marketPrice":' + str.tostring(close) + '}', alert.freq_once_per_bar)

Essential Settings Checklist

Webhook Integration Guide - Complete webhook setup
Strategy Configuration Guide - Pine Script optimization
CSV Workflow Guide - CSV import/export process
Pine Script Export Guide - Export back to TradingView